We offer a very easy return or exchange policy. We will provide a full refund on any full priced item within 14 days of your purchase. However, the product must be returned in resaleable condition.
Follow the steps below to request a refund:
1. Email us at: info@lalupahandbags.com with your name, order number and state the reason for your refund. We will then email you back with our delivery details for the return.
2. LA LUPA will refund the value of your purchase within 7 days of receiving and accepting the returned item. The item must be returned in the same condition as it was originally shipped. The refund will be provided via the original method of payment. Unfortunately, we are unable to refund the initial shipping cost for your order.
3. You will be notified by email once the transaction has taken place.
EXCHANGE:
We offer an exchange on a full priced item within 14 days of receiving your order.
Follow the steps below to request an exchange:
1. Email us at: info@lalupahandbags.com with your name, order number and state the reason for your exchange and the alternate item you would like instead. We will then email you with our delivery address and details so you can return the original purchase for exchange.
2. Please note, we do not reimburse original shipping costs. We will send the exchanged item back to you free of charge within 5-10 days.
3. Initial and return shipping and handling charges are not refunded unless the original item was incorrect or faulty.
SALE items:
Please note SALE items may not be returned or exchanged unless they are faulty.
International Returns:
LA LUPA does not arrange international returns (excl. AUS). All international sales are final. Please contact us at: info@lalupahandbags.com if you need further assistance.
