What are the shipping costs and delivery times?
We will process your order as soon as we can within standard business hours. Orders placed during the weekend will be processed within 24 hours of the next business day. We will email a confirmation once your order has been shipped and this will include a link to your tracking page.
When you check out please supply us with a work or residential address, where there will be someone present to sign for your item between the delivery hours of 9am – 5pm weekdays.
It is a good idea to add your phone number, as couriers will use this to contact you if there is a problem delivering your parcel. All orders are dispatched from Auckland, New Zealand via our chosen courier. Shipments might be subject to import duties and or taxes imposed by your country. These costs are your expense and in addition to your invoice charges. Please contact your local customs office for details.
Shipping information as follows:
NEW ZEALAND (includes tracking number)
FREE SHIPPING Nationwide. PO Box delivery is also available.
Approximate delivery time: 1-3 business days NZ
AUSTRALIA (includes tracking number)
Price NZ$15 Approximate delivery time 7 business days (depending on Covid delays to international shipping).
WORLDWIDE: (includes tracking number)
Approximate delivery time: 10 business days (depending on Covid delays to international shipping).
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number and a link to the shipment.
For international orders you will receive an email from the courier with your AWB number and tracking details.
Do you ship internationally?
Yes – we ship to most countries worldwide. When ordering outside of New Zealand, the recipient is responsible for ensuring the product can be legally imported to the destination country. Please remember that the recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipients country. Additional charges for customs clearance must be fulfilled by the recipient.
Will I need to pay custom duties and taxes?
Customs duties and taxes are not included in international pricing. LA LUPA does not cover the custom duties and taxes for orders from New Zealand.
Please be aware duties and taxes do vary in cost from country to country. In most cases our products will be under the threshold and so no charges will be payable. If you are concerned we would recommend getting in touch with your local customs office so you are not surprised if there is any unexpected shipping charges at your end.